Refund and Returns Policy for Smarttechrapic

Effective Date: December 28, 2024

At Smarttechrapic, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, our Refund and Returns Policy outlines the conditions and processes for returning items and obtaining refunds.

Contact Information:

1. Return Eligibility

1.1. Timeframe
Products may be returned within 14 days of delivery for a refund or exchange. After this period, returns will not be accepted.

1.2. Condition of Items
To qualify for a return, items must meet the following conditions:

  • Unused and in their original packaging.
  • Include all accessories, manuals, and tags.
  • Free from damage, stains, or alterations caused by the customer.

1.3. Non-Returnable Items
The following items are not eligible for return:

  • Customized or personalized products.
  • Seasonal items (e.g., holiday decorations) unless defective.
  • Digital products or downloadable content.

2. Return Process

2.1. Initiating a Return
To initiate a return, follow these steps:

  1. Contact our support team at info@smarttechrapic.net with your order number and reason for the return.
  2. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions for return shipping.

2.2. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
  • Items must be shipped using a trackable method. Smarttechrapic is not liable for lost or damaged return shipments.

2.3. Inspection and Approval
Once we receive your returned item, it will be inspected to ensure it meets our return eligibility criteria. If approved, a refund or exchange will be processed.

3. Refund Policy

3.1. Refund Processing
Refunds are issued to the original payment method within 7-10 business days after the return is approved.

3.2. Deductions
Shipping fees, including those incurred during the original purchase, are non-refundable unless the return is due to an error or defective item.

3.3. Store Credit Option
As an alternative to a refund, you may opt for store credit for future purchases. Store credits are issued immediately upon return approval.

4. Exchanges

4.1. Exchange Eligibility
Exchanges are subject to product availability. If the desired item is unavailable, you may choose a refund or store credit.

4.2. Process
To exchange an item, follow the same steps outlined in the Return Process section.

5. Damaged or Defective Items

5.1. Reporting Damage
If your item arrives damaged or defective, notify us within 5 business days of delivery. Provide photographs of the item and its packaging as evidence.

5.2. Resolution Options
For damaged or defective items, you may choose one of the following options:

  • A replacement item (subject to availability).
  • A full refund, including return shipping costs.

6. Cancellations

6.1. Order Cancellations
Orders can be canceled before they are shipped. To cancel an order, contact us at info@smarttechrapic.net as soon as possible.

6.2. Refund for Canceled Orders
If your cancellation request is approved, a full refund will be issued within 7-10 business days.

7. Contact Us

If you have any questions or need assistance with a return or refund, please contact us: